SHIPPING & RETURNS POLICY
Effective Date: August 01, 2025
Last Updated: August 10, 2025
1. INTRODUCTION
This Shipping & Returns Policy (“Policy”) outlines how Aphrodite Adult Toyz LLC (“Company,” “we,” “our,” or “us”) handles the shipment of products and processes returns. This Policy forms part of and is incorporated into our Terms of Service.
By placing an order with us, you agree to be bound by this Policy as well as our Disclaimer.
2. SHIPPING DESTINATIONS
We ship orders to eligible addresses within the United States and select international destinations.
A. U.S. SHIPPING RESTRICTIONS
Due to state and local laws, we do not ship certain products to the following U.S. states and jurisdictions:
Alabama
– Sale or purchase of sexual devices is prohibited under the
Anti-Obscenity Enforcement Act of 1998
.
Texas
– As of the effective date of this policy, legal changes are in progress (SB 3003 / HB 1549) that may require age verification and restrict sales of adult toys to licensed sexually oriented businesses. We reserve the right to suspend shipments to Texas if these laws take effect.
Other Restricted Jurisdictions
– Certain municipalities or counties in other states may prohibit the sale of specific adult products. Orders from such regions may be canceled and refunded.
B. INTERNATIONAL SHIPPING RESTRICTIONS
We do not ship to countries where import, possession, or sale of adult products is prohibited by law. This includes, but is not limited to:
United Arab Emirates
Saudi Arabia
Malaysia
Thailand
Vietnam
Maldives
India (restrictions vary by state and enforcement; many items may be seized under obscenity laws)
If an order is placed for delivery to a restricted country, it will be canceled and refunded.
3. CUSTOMER RESPONSIBILITY
It is the customer’s responsibility to verify that ordering, possessing, and using our products is legal in their jurisdiction.
Aphrodite Adult Toyz LLC assumes no liability for customs seizures, delays, or penalties imposed by local authorities.
We do not issue refunds for orders confiscated by customs.
4. CUSTOMS, DUTIES, AND TAXES
For international shipments, all customs duties, VAT, import taxes, and related fees are the responsibility of the customer
.
Any delays caused by customs are outside our control and do not constitute grounds for a refund.
5. ORDER PROCESSING & HANDLING
Orders are typically processed within 1–3 business days
after payment confirmation.
Processing times may be extended during high-demand periods or due to unforeseen circumstances.
Once shipped, a tracking number will be sent via email.
6. DELIVERY TIMEFRAMES
U.S. Orders: Estimated 3–7 business days after shipment.
International Orders: Estimated 7–21 business days, depending on customs clearance.
All delivery timeframes are estimates only
and not guaranteed.
7. DELIVERY ISSUES & NON-DELIVERY
We are not liable for:
Delays caused by carriers, customs, or incorrect addresses.
Lost or stolen packages after confirmed delivery.
Orders returned due to refusal at delivery.
If an order is returned due to an incorrect or incomplete address, the customer may be charged for reshipment.
8. RETURNS & REFUNDS POLICY
Due to the personal and intimate nature of our products, all sales are final except where required by law. We accept returns only if:
The product is defective due to manufacturing faults.
The product is unused, unopened, and in original sealed packaging.
The return request is submitted within 7 calendar days of delivery.
9. NON-RETURNABLE ITEMS
We do not accept returns for:
Opened or used products.
Lubricants, oils, and consumables.
Batteries or unpackaged electronic items.
10. RETURN PROCESS
Contact aphroditeadulttoyz@gmail.com
with your order number and reason for return.
If approved, you will receive return instructions and authorization.
Unauthorized returns will be refused.
Return shipping costs are the customer’s responsibility unless due to our error.
11. REFUNDS
Approved refunds will be processed within 7–10 business days of receiving and inspecting the returned item. Shipping charges are non-refundable unless the return is due to our error.
12. POLICY CHANGES
We reserve the right to modify this Policy at any time. Updated versions will be posted on this page with the revised “Last Updated” date.
13. CONTACT INFORMATION
Aphrodite Adult Toyz LLC
1801 Polk Street, #220755
Hollywood, FL 33022
United States
Phone: +1 (954) 635-0016
Email: aphroditeadulttoyz@gmail.com
By placing an order, you acknowledge that you have read, understood, and agree to this Shipping & Returns Policy as well as our Terms of Service and Disclaimer.